Thanks for the replies folks....

oleesheetmon,the only doll I purchased new is the DS 158 three years ago, all my other DS dolls are adopted.
She was bought through Sandro the agent for Doll Studio.
There were some special requests which Sandro handled and he did all the customs work and delivery to my door, faultless.
I did speak to John at DS and he was beyond helpful as well.
This of course was before brexit and as Sandro is based in Berlin all imports now are F****d!
Because of covid a lot is in chaos but you should still be able to access DS USA for orders and there must be reliable agents over there .
Im afraid I can help you no further than that, I assume you are using this address
https://www.dsdoll.us/homeHopefully others over there will chime in with reliable agents.